Correspondence
Where email and or written correspondence is required these are chargeable at the standard rate.
Estimates
Estimates are provided free of charge. Please note that depending on the conditions the costs provided are possibly subject to change but any variation(s) will be discussed at the point where they are discovered.
Note: We do not provide quotations as it is often difficult to accurately assess costs before works commence.
Design Services
Design services and advice are chargeable at the standard rate.
Project/Estimate Acceptance
Project/Estimate acceptance should be indicated via email to
Deposits
Once a project/estimate has been accepted and an install date scheduled a non refundable deposit of 25% deposit for the labour is required.
Invoices
Invoices will be sent detailing any amounts due with the relevant breakdown provided. If a detailed invoice is required please write to us using any of the following available methods:(a)
An invoice for any materials will be sent and payment is due in full before the commencement of works.
Any additional materials required will be invoiced when they are procured and payment is due within 7 days.
Domestic Invoices
Payment terms for private works are usually 14 days from receipt of invoice. A late payment fee of £25.00 will be added to any overdue payments every month for payments which remain outstanding to cover our costs.
Commercial Invoices
Commercial payments are subject to 30 day payment terms. If a payment is unpaid after this point a one off late payment fee of £70 will be charged to cover any costs incurred along with a reasonable costs charge for administration time incurred at our standard hourly rate applicable.
Interest will be charged from the invoice due date if payment is not received by the due date.
Interest is linked to the Bank of England base rate and is calculated every 28 days based on the invoice amount remaining. For further information please see the link below about "Interest on late commercial payments".
If a debt is passed across for recovery or we take legal action we reserve the right to charge the costs of the recovery which will be added to the total owed:
“The customer shall be liable to pay all costs, fees, disbursements and charges including legal fees and costs reasonably incurred by us in the recovery of any unpaid invoices regardless of the value of the claim.”
Further information is available from GOV.UK:
Interest on late commercial payments
Payments
We accept the following payment methods:
- BACS: Details are provided on our invoices
- Cash: In person
- Card Payments (Debit & Credit): Please contact us to pay via card
- Loans: We can also arrange finance through a trusted third party for larger projects. Please ask for details.
We do not accept cheques (our bank does not provide the facility for us to cash cheques any longer).
If you are having difficulty paying your invoice please contact us
Receipts
A receipt will be issued for any payments made. If you have not received a receipt for a payment you have made please let us know ASAP
Inflation
Our pricing structure is evaluated regularly and where necessary the Consumer Price Index (CPI) inflation rate is applied.
https://www.bankofengland.co.uk/knowledgebank/what-is-inflation
https://www.ons.gov.uk/economy/inflationandpriceindices/bulletins/consumerpriceinflation/latest
Safe Working
Any Consumer/Distribution Units/Fuse Boxes must be accessible for testing purposes with adequate space available for kneeling and for a ladder to placed in front.
All rooms should be made available with clear unrestricted access to all sockets and switches within the room.
Floor spaces should be kept clear of toys and clutter to prevent injury whilst working.
Access to Loft Spaces
Adequate access to loft spaces must be provided
Where access is restricted through height restrictions at the loft hatch edTeq reserves the right to refuse to enter the loft space.
Asbestos
Where applicable a copy of the Asbestos register must be made available
If we suspect that Asbestos may be present we will stop working and request assessment. We can arrange for suitable samples to be taken and sent for analysis. These costs are payable by the person initiating the work.